Informativa sulle spedizioni

1. Order Processing

All orders placed through Mobile Supplies Online are processed within 1–3 business days. Orders submitted on weekends or Australian public holidays will be processed on the next business day.
Processing times may be extended during high-volume periods or due to unforeseen operational delays.

2. Shipping Timeframes

Estimated Worldwide Delivery: 5–10 Business Days

Mobile Supplies Online offers free shipping worldwide, with an estimated delivery timeframe of 5–10 business days for all destinations.

Delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, carrier delays, peak demand, or circumstances beyond our control.

Mobile Supplies Online is not responsible for delays once an order has been handed over to the shipping carrier.

3. Shipping Fees

Free shipping worldwide

4. Tracking Information

Once an order has been dispatched, a shipping confirmation email containing tracking details will be sent to the customer.
Tracking information may take up to 72 hours to update depending on the carrier’s systems and scanning practices.

5. Accuracy of Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Mobile Supplies is not responsible for:

• Delays caused by incorrect or incomplete addresses

• Lost or undeliverable packages resulting from customer error

• Additional costs incurred to reship items due to incorrect address submissions

6. Lost, Delayed, or Damaged Shipments

Mobile Supplies Online is not liable for delays or losses caused by the shipping carrier.
If a shipment appears lost or significantly delayed, customers may contact info@mobilesupplies.store for assistance.
A replacement or refund will only be considered once the carrier has completed its investigation.

Items damaged during transit must be reported within 48 hours of delivery and supported with photographic evidence.

7. Customs, Duties, and Import Taxes

All applicable VAT and GST are included in our product prices, ensuring transparent pricing with no hidden charges.

European Union (EU) Orders: A mandatory €3 import duty charge will be applied to all orders shipped to EU countries. This charge is collected at checkout and clearly displayed before payment.

No Hidden Charges: All applicable taxes and import duties are included in the product price or collected at checkout. Customers will not incur any additional charges upon delivery.

Mobile Supplies Online is not responsible for delays caused by customs clearance procedures.

8. Non-Delivery Due to Customer Unavailability

If a package is returned to Mobile Supplies Online due to the customer’s refusal of delivery, failure to collect, or repeated unsuccessful delivery attempts, a reshipping fee may apply.
Refunds for such returned packages, if approved, may exclude original shipping costs.

9. Contact Information

For questions relating to shipping or order status, customers may contact info@mobilesupplies.store